Terms & Conditions
Thank you so much for your support and we look forward to welcoming you to Carlton Towers.
A little about your ticket(s)
• Due to the nature of our business, all bookings and tickets are NON-REFUNDABLE & NON-TRANSFERABLE to alternative dates or events.
• In the unfortunate circumstance that you can no longer attend, we offer a gesture of goodwill policy, that allows you to gift the original date/booking into an alternative name. Providing we are notified within 48 hours via email
• Tickets are only refundable if we (the venue) cancel or reschedule the event, under severe/unfortunate circumstances, of which you will be notified in advance of the event date via email and social media
• For events which include food please ensure you have advised the team of any dietary requirement or allergies at least 72 hours prior to arrival
• Some of our events are outdoors which (being British) we will be holding these come rain or shine - So please make sure you just wear appropriate clothing for the forecast
• Carlton Towers operates a cashless bar system, lead guests are encouraged to communicate this to their wider party before arrival
• Carlton Towers is not always as accessible in all areas so please just make sure you check with the team if you have any mobility issues
• Unless stipulated on your ticket please be advised that you cannot bring your own food or beverages onsite or in the grounds and we reserve the right to ask you to remove these
• Some of our events require you to share a table with other guests and please ensure you explicitly advise the team if you would prefer not to do so
• As designated organiser please can you make sure your guests are aware of these terms
• As a customer of Carlton Towers your details will be held purely for the purposes of updating you on future events and our GDPR policy is on our website however if you wish to unsubscribe then please respond to this email simply by saying Unsubscribe
If you have any further questions, please get in contact with the team. We hope you enjoy your event here at Carlton Towers and we will see you soon.
Copyright © 2026 Carlton Towers Estate
All rights reserved.
Our mailing address is:
info@carltontowers.co.uk